Privacy Notice

Last updated: 26th May 2026

LWS Protect Platform & Application Privacy Policy

1. Introduction

Digi Tech Care Limited respects your privacy and is fully committed to safeguarding your personal data. This privacy notice outlines how we collect, use, and protect your personal information when you use the LWS Protect Application and Platform under license from Digi Tech Care Limited. Additionally, it explains your privacy rights and how relevant data protection laws ensure your information is protected.

This Privacy Policy applies alongside the LWS Protect Platform & Application General Terms & Conditions, which govern the use of the LWS Protect platform and services. In case of any conflict between this Privacy Policy and the General Terms & Conditions, the terms most protective of personal data shall prevail.

If you have any questions about this privacy notice or our data practices, please contact us using the details below:

• Full name of legal entity: Digi Tech Care Limited
• Name or title of DPO: Data Protection Officer / Privacy Officer
• Email address: info@digitech.care
• Postal address: 1 Pye Road, Heswall, Wirral, Merseyside, England, CH60 0DB

2. Important Information and Who We Are

2.1 Definition of "Platform"

For the purposes of this Privacy Policy, the "LWS Protect Platform" refers to all components of the LWS Protect service, including:

• The web-based dashboard used for account management, reporting, and monitoring.
• The mobile applications available for supported devices.
• The underlying infrastructure, including databases, cloud services, security systems, and location tracking technologies.

This Privacy Policy applies strictly to the LWS Protect Platform and does not extend to third-party integrations, external systems, emergency response services, or non-standard use cases.

2.2 Purpose of This Privacy Notice

This privacy notice aims to inform users how the LWS Protect Application collects and processes personal data, including data provided during registration and use of our platform.

This platform is not intended for children, and we do not knowingly collect data related to minors.

You should read this privacy notice along with any other privacy policies we may provide on specific occasions when collecting or processing your personal data.

3. LWS Protect Operator Relationship

LWS Protect, a product of Digi Tech Care Limited, operates the LWS Protect Platform. Depending on the service provided or contractual agreement, Digi Tech Care Limited may also act as a data controller or joint controller (or a "business" or "service provider" as defined under applicable US state privacy laws).

LWS Protect primarily serves businesses, organisations, institutions, and individual users, offering location-based monitoring and emergency alert tools for their clients, employees, and end users. These agreements govern the terms of service and obligations for end users.

Corporate Contact Details:

• Email address: info@digitech.care
• Postal address: 1 Pye Road, Heswall, Wirral, Merseyside, England, CH60 0DB

4. The Data We Collect About You

We may collect, use, store, and transfer different types of personal data, including:

• Identity Data: Name, username, date of birth, and emergency contact details.
• Contact Data: Email addresses and phone numbers.
• Technical Data: IP addresses, login credentials, device information, and browser details.
• Profile Data: Usernames and passwords.
• Usage Data: Information on platform interactions and service use.
• Location Data: Collected only when GPS-based services are enabled by the user.

We do not collect special category data (e.g., race, religion, health data) or criminal offence data, save that we will collect applicable medical information if you request us to do so as part of the LWS Protect Platform services.

Failure to Provide Personal Data

Where we require personal data by law or under a contract and you fail to provide it, we may not be able to fulfil our services (e.g., access to emergency assistance). We will notify you if this is the case.

5. How Your Personal Data is Collected

We use different methods to collect data, including:

• Direct interactions – Information provided when filling forms, registering, or communicating with us.
• Automated technologies – Data collected through cookies and tracking technologies.
• Third parties – Data from analytics providers, third party integrations or systems, or publicly available sources.

6. Our Lawful Basis for Processing Your Data

We only process personal data when legally permitted. Under the UK General Data Protection Regulation (UK GDPR) and equivalent frameworks, the lawful bases we rely on are outlined below. For US users, these categories represent the business purposes for which your data is processed.

7. Data Sharing

We only share personal data with:

• Service providers (e.g., cloud hosting, connected services analytics tools).
• Legal authorities if required by law.
• Contracted Developers (for platform maintenance, updates, and improvements, where necessary, under strict confidentiality agreements).
• Emergency responders.

8. Data Retention & Deletion

Client & Individual-Controlled Account Deletion:

• Clients & individuals may request deletion of their accounts at any time by contacting info@digitech.care.
• Clients may also delete user accounts directly via the web-based dashboard where applicable.

Automated Deletion on Contract Termination:

• Personal data is stored only as long as necessary for operational, regulatory, and legal compliance.
• All client data will be deleted upon contract termination, except where retention is required for legal or compliance reasons.

Backup & Residual Data Handling:

• Backups containing client data may persist for a limited period in secure, encrypted storage, solely for disaster recovery.
• Any remaining personal data will be permanently deleted in accordance with data protection regulations.
• Users can request data deletion by contacting info@digitech.care.

9. Your Data Rights

You have rights under data protection laws in relation to your personal data.

For UK and European Users:

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

• Access – Request copies of your personal data.
• Correction – Request corrections to inaccurate data.
• Erasure – Request deletion of personal data.
• Objection & Restriction – Object to processing or request restriction of processing under certain conditions.
• Portability – Request the transfer of your data to another organisation.

For United States Users:

Depending on your state of residence (including but not limited to California, Virginia, Colorado, Connecticut, Utah, and Texas), you may be afforded specific statutory rights under state-level privacy laws (such as the CCPA). These generally include:

• The Right to Know/Access – Request disclosure of what personal information we collect, use, disclose, and sell.
• The Right to Delete – Request the deletion of personal information collected from you.
• The Right to Correct – Request the correction of inaccurate personal information maintained about you.
• The Right to Opt-Out – Opt-out of the "sale" or "sharing" of personal information for cross-context behavioral advertising (Note: Digi Tech Care Limited does not sell or share personal data for commercial profit or third-party marketing purposes).
• The Right to Non-Discrimination – We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at: info@digitech.care

10. Changes to This Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes.

11. Contact Information & Complaints

For complaints or questions, contact:

Digi Tech Care Limited

Email: info@digitech.care

Regulatory Authority Contact:

• UK Deployments: If your complaint remains unresolved, you have the right to contact the UK Information Commissioner's Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline: 0303 123 1113. Website: www.ico.org.uk
• US Deployments: If you are a US resident, you may submit inquiries or register complaints with the Consumer Protection division of your state's Attorney General’s office if you believe your statutory rights have been violated.

END